Frequently asked questions.
Where are we based?
Our offices are based in Paris in FRANCE. We ship your items from our global warehouse in China. All our items undergo extensive quality controls before each factory exit to be sure of compliance with our brand standards.
Is it safe to order on stareus-officialstore.com? 🔒
It is completely safe to order on our website. In the URL of the website, “HTTPS” appears. This HTTPS is proof that our website is secure and cannot be hacked.
In addition, we do not have access to your credit card data and our payment providers Stripe and PayPal are the safest in the world.
How can I track my delivery?
Once your order is shipped, you will receive an email with a tracking number. If for any reason you are unable to track your order, please contact us.
Can I change my order?
You can change the products you have ordered if you write to us within 12 hours of placing your order. Contact us.
Can I return my order if I don’t like it?
You can return your order up to 30 days after receiving it. Please note that the return is the responsibility of the customer. Once you have returned the order, please provide a tracking number so that we can track it properly. As soon as we have received the package and checked its conditions, you will receive a refund notification within 24 hours.
How long does the delivery take?
The delivery time takes between 7 and 14 days. The average delivery time is 10 days.
Factors such as logistics and customs clearances can affect delivery times.
What are the shipping costs?
Delivery is free with no minimum purchase for all.
How to contact us?
You can contact us by clicking here.